We deeply value every customer and prioritize swift delivery of your men’s outerwear. Below outlines the complete journey of your order, from payment to delivery.

Note: Our order charges cover only product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT.

PAYMENT CONFIRMATION
Upon successful authorization and verification of your order, we immediately send a confirmation email. This email officially confirms your order placement and marks the start of processing.

ORDER PROCESSING
For all countries, processing typically takes 1–2 business days (excluding holidays/weekends). During this period, our dedicated team meticulously inspects and prepares your men’s outerwear for shipment, ensuring each item meets quality standards.

SHIPPING
SHIPPING DURATION
Regardless of destination, shipping generally takes 7–14 business days. Upon dispatch, we email a tracking number for real-time shipment monitoring.

SHIPPING FEES

  • Orders under 99:6.99 shipping fee
  • Orders $99+: Free shipping (our appreciation for larger purchases)

DELIVERY TIMELINE
Total delivery time = Processing Time + Shipping Time. For example, an order requires 1–2 business days for processing followed by 7–14 business days for shipping, totaling 8–16 business days for all countries.

LOGISTICS MATCHING
Our system automatically selects optimal logistics based on sales platform, item size/weight, and address type. If your address includes “PO Box,” the system reviews selected logistics. If the chosen method cannot deliver to PO Boxes, the order is flagged as abnormal, and our customer service will contact you promptly to modify the address or cancel the order.

TRACKING YOUR ORDER
SELF-TRACKING
After dispatch, we email a shipping notification with tracking number. Tracking updates typically appear within 72 hours of this email.

TRACKING METHODS
Use the “Track Order” feature for detailed status. If no updates appear, email us for assistance.

DELAY CAUSES
Tracking delays may occur due to force majeure, including:

  • Weather: Heavy rain, tornadoes, floods, earthquakes
  • Local Factors: Strikes, holidays, international conferences
  • Peak Season: Flight/personnel shortages or local disruptions

CONTACT US
For shipping inquiries or order concerns: