We pride ourselves on the premium quality of our men’s outerwear and implement rigorous quality control processes. Should you encounter any issues with your purchase, contact our customer service team at [email protected] immediately.

RETURN PERIOD
You may return or exchange items within 30 days of receipt.

RETURN SHIPPING OPTIONS

  1. Post Office Collection: Arrange package pickup via local post office.
  2. Self-Delivery: Drop off at your nearest post office.
    Shipping cost reimbursement depends on the return reason:
  • Our Responsibility: If the return stems from our error (e.g., damaged/defective items, incorrect delivery), we cover shipping costs.
  • Your Responsibility: For reasons like size mismatch, color dissatisfaction, or change of mind, you bear shipping costs (varies by carrier).

INCORRECT/DAMAGED ITEMS
If you receive incorrect or damaged outerwear, provide clear photos and contact us immediately. We’ll reship correct items or issue a refund after confirming the issue. Always obtain our return address from customer service before shipping.

RETURN REQUIREMENTS

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging intact.
  • Pre-Approval Required: Contact customer service for return authorization before shipping items back.
  • Quality/Incorrect Delivery: Submit photos of issues for validation.

VALID RETURN/REFUND SCENARIOS

  • Items arrive in non-original condition due to our error.
  • Products differ from descriptions.
  • Undelivered/returned parcels.
  • Delays beyond agreed delivery timelines.

RETURN PROCESS

  1. Contact Customer Service
    Provide:
    • Order number
    • SKU/product name
    • Return reason
  2. Response
    We reply within 24 hours on business days with return instructions.
  3. Ship Items
    Return to the provided address and share tracking number/receipt.
  4. Refund/Exchange
    Upon receipt, we process refunds/exchanges immediately.

IMPORTANT NOTICES

  • Return Address: Use only the address provided by customer service—do not use package sender’s address.
  • Non-Our Items: Exclude non-men’s outerwear items from returns; we’re not liable for their return.
  • Lost Packages: We’re not responsible for lost/stolen returns—keep tracking proof.
  • Refund Timing: Processing takes up to 7 business days (varies by payment provider).

REFUND POLICY DETAILS

  • Production/Transportation Issues: Full refund + return shipping costs for misprinted/defective items.
  • Order Cancellation: Full refund if canceled within 24 hours or before shipping.
  • Lost Parcels: Full refund for items lost in transit.
  • Incorrect Address: You cover reshipment costs for undeliverable addresses; full responsibility for losses if uncorrected.
  • Used/Stained Items: Returns with visible use (e.g., stains, odors) may be denied.

HOW TO GET RETURN LABELS

  • Defective/Our Error: Download and print prepaid return labels.
  • Customer Remorse: Arrange your own return shipping.

CONTACT US
For queries: